Terms & Condition Last update 5 months ago

Welcome To WorkAllies Term & Conditions


The terms "WorkAllies" "Marketplace" "Platform" "us" or "we" refer to the owner of this Marketplace i:e WORKALLIES (PRIVATE) LIMITED Professional Freelancers Marketplace, (House #19 Main Autobhan Road Hyderabad Pakistan). The term "you" or "user" refers to the members and viewers of this Marketplace.


Please read the Terms & Conditions properly before you start using this website (WorkAllies.com), by clicking on the Creating account button you accept & agree to be bound by the terms & conditions and privacy policy which is mentioned here.


If you do not agree with our terms and conditions, and privacy policy you are not allowed to use & access this website (WorkAllies.com)


Key Terms:

  • Buyers: Users who purchases services on WorkAllies.
  • Sellers: Users who offer and sell services through WorkAllies.
  • Custom Orders: Specific Offers initiated by buyers seeking tailored service from sellers.
  • Service Add-ons: Additional options showcased on a seller listing page, available for an additional price set by the seller.
  • Service Listings Pages: Where the Seller describes their services and terms, and Buyer can purchase the service.
  • Services/Listings: Services offered on WorkAllies by sellers. These services/listings are user-generated content.
  • Order Page: Where Buyers and Sellers communicate with each other regarding work in progress ordered by the buyer.
  • Orders: Formal agreement between buyers and sellers post-purchase from a seller service page.
  • Ratings & Reviews: Feedback provided by buyers, including ratings, remarks, and comments on purchased services.
  • Refunds: Return of the order amount in instances of disputes between buyers and sellers


User Eligibility


You can use this website only if,

  • You are age is 18 and above.
  • You are able to form legally binding contracts.
  • You have valid personal identity documents. (website may require personal verification at any stage)
  • You have your own bank account.
  • Your offer services do not violate any applicable law, regulation, or agreement of any country.
  • if you accept this agreement and agree that you are legally bound by its terms.


Account security and responsibilities


If you notice any unauthorized access or security breach regarding the Website, your User Account, or the Freelancer Services, it's important that you promptly notify us. Moreover, you should take all required steps to reduce unauthorized access or security breaches, such as preserving evidence and informing the relevant authorities. Remember that your User Account is meant solely for your use and should not be shared with others. You are fully responsible for protecting your password, and we cannot be held accountable for any loss or damage due to unauthorized access to your account resulting from your failure to secure your password.


User Conduct and Obligations


Prohibited activities

You must use the WorkAllies Platform only for lawful purposes. You can not use the WorkAllies Platform:


In any way that breaches any applicable local, national, or international law or regulation.


In any way that is:

  • Unlawful or fraudulent, or has any unlawful or fraudulent intent, purpose, or effect.
  • For the purpose of harming or attempting to harm anyone in any way (which includes but is not limited to causing them any loss or attempting to cause them any loss).
  • To transmit, or procure the sending of, any unsolicited or unauthorized material or any other form of similar solicitation (spam).
  • To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • To send, knowingly receive, upload, download, use, or re-use any material which does not comply with our content standards set out below.
  • To operate an employment service or jobs portal or competing freelancer or task matching or similar service.
  • To transmit or attempt to transmit personal data that is reasonably capable of identifying any third party (except where a Task involves the provision of a physical deliverable, in this case, a Seller can only do so to the extent strictly necessary to enable the delivery of that deliverable to a Buyer). This includes, without limitation, the name and age of you or any other user or third party.
  • Otherwise then in accordance with generally accepted industry good practice.


You also agree:


  • Not to reproduce, duplicate, copy or re-sell any part of the WorkAllies Platform (or content or functionality or reporting formats) in contravention of these terms and condition.
  • Not to access without authority, interfere with, monitor, damage or disrupt:
  • Any part of the WorkAllies Platform;
  • Any equipment or network on which the WorkAllies Platform is stored or transmitted;
  • Any software used in the provision of the WorkAllies Platform;
  • The Services or the Digital Content or the provision of any of them;
  • any equipment or network or software owned or used by any third party.


Compliance with laws and regulations


You're responsible for following the laws, rules, and international agreements that apply to you. Just be aware that in some places or for certain people, visiting this website may be considered illegal for certain individuals or in specific jurisdictions


Seller and Services


  • Sellers are the Users who create account and sell their services.
  • On every successful sale you will get 95% of your service amount after completion and acceptance by Buyer or Completed Automatically, For complete details check our Order section.
  • Sellers must accurately describe the services they offer on the WorkAllies platform. This description should clearly explain the scope of work, Outcomes, and any limitations. Sellers should provide enough details so buyers can make informed decisions. They must be truthful and not mislead buyers. Sellers should only offer what they can actually do. We maintain the right to examine and moderate service descriptions to ensure they follow our guidelines. Sellers are advised to promptly update their service descriptions to reflect any alterations or adjustments to their services.
  • For more information about taxes, fees, and; receiving payment procedure see our Payments Terms.
  • Sellers are responsible for obtaining a general liability insurance policy to cover all the risks related to their performance and; services.
  • Sellers must have the necessary qualifications, skills, and expertise in their offered services. We may ask for supporting documents, like educational certificates, certifications, or work samples, to verify the accuracy and legitimacy of sellers' profiles. By using the WorkAllies platform, sellers agree to offer accurate and current information and consent to the verification process. We maintain the right to decline or suspend any sellers' profiles that do not meet our qualification standards or fail to provide satisfactory verification documentation. Sellers are responsible for keeping their profiles accurate and updating any changes in their qualifications or certifications promptly.
  • Sellers should act professionally when talking to buyers and WorkAllies Support. This means being polite, answering promptly, and using good communication manners.
  • Sellers are responsible for delivering accurate work as described in their services or as agreed upon in custom offers and orders.
  • Sellers must deliver their services within the time frame specified in their service listings. If there's any delay, sellers should inform the buyer before the deadline and may request an extension of time. Buyers also have the right to cancel the order and ask for refund if there is a delay, through WorkAllies Support.
  • Sellers are required to promptly respond to buyer messages or inquiries and address any feedback or concerns from buyers in a timely manner.
  • Sellers must follow all the rules and standards that apply to their services, like laws and industry norms. This includes things like respecting copyrights, protecting data, and not copying others' work without permission.
  • Sellers shall avoid doing anything that's not allowed on the Platform, like scams, pretending to have skills they don't, sending spam, or doing anything illegal or wrong.


Failure to follow these policies may result in penalties, account suspension, or termination.


Buyers


  • Buyers are the Users who create account and purchases sellers services.
  • Buyers are not allowed to pay the payment directly to the seller using any payment system outside this platform.
  • Buyers should review freelancers profiles, including their portfolios, ratings, and reviews from previous clients, and Choose freelancers whose skills and expertise align with your work needs.
  • Buyers should respond promptly to seller messages, and clarify any questions or concerns they may have related to work.
  • In the event of disagreements or disputes, buyers and sellers should resolve it professionally through communication. If needed, you can get help from WorkAllies customer support.
  • Buyers should always be respectful and courteous when communicating with sellers and WorkAllies customer support. This includes being polite, responding promptly, and using good communication etiquette.
  • Buyers must agree that WorkAllies has the right to use any deliverables they publicly publish for promotional and marketing purposes.
  • When a buyer purchases any service on Workallies, a 12% Marketplace Service Fee will be charged and added to the total bill. Buyers can review the total bill before making payment. (Please note that this Marketplace Service Fee is non-refundable.)


Orders


After payment confirmation, your order will be generated and assigned a unique WorkAllies order number (#WO).

When a buyer places an order for a service, the seller receives notifications via email and on-site notifications when logged into their account.

Sellers are obligated to adhere to the delivery time they specified when creating their service/listing. Failure to do so may enable the buyer to cancel the order if it is late and could potentially affect the seller level.

To mark an order as "Delivered," sellers must use the "Deliver Completed Work" button found on the order page to send completed files and/or proof of work.

Users are responsible for scanning all transferred files for viruses and malware. Marketplace cannot be held liable for any damages resulting from site usage or the use of content or files transferred.

Buyers have the option to use the "Reject Order" feature located on the order page when an order is marked as delivered if the delivered materials do not match the description provided by the seller on their service/listing page or if they do not meet the requirements initially communicated to the seller at the start of the order process.

Sellers are required to provide completed files and/or proof of work by using the "Deliver Work" button, found on the Order page, by the service that was purchased and advertised on their Service Listing.

Sellers must not misuse the Deliver Work button to bypass the Order guidelines outlined in these Terms. Utilizing the "Deliver Work" button when an Order has not been fulfilled may lead to the cancellation of that Order after review, impact the seller's rating, and prompt a warning to the seller.

Order is considered complete once it has been marked as Delivered and subsequently accepted by a buyer. If an order is not accepted and no modification request is submitted within 7 days after it was marked as Delivered, it will be automatically marked as completed.

We encourage our buyers and sellers to attempt to resolve disputes between themselves. If this proves unsuccessful or if you come across non-permitted usage on the site, users can reach out to WorkAllies Customer Support for assistance. For further details regarding disputes, order cancellations, and refunds, please visit the Payment Terms area.


User Ratings and Reviews


Ratings and reviews are an integral part of our platform, this allow users to provide feedback on their experiences. Users are responsible for providing accurate and fair ratings and reviews on our platform. We reserve the right to moderate and remove any ratings or reviews that violate our guidelines, including those containing hate speech, personal attacks, or irrelevant content. Buyers and sellers are not permitted to pressure each other to update reviews, In case of any concerns regarding a review, either the seller or the buyer should contact our support team. Ratings and reviews can impact users' reputations on the platform, and users have the right to dispute or challenge any ratings or reviews they believe are unfair or inaccurate. While we strive to maintain transparency in the rating and review process, we do not endorse or guarantee the accuracy of ratings and reviews provided by users. By using our platform, users agree to abide by our rating and review guidelines and acknowledge that their ratings and reviews may be subject to moderation. It is prohibited to withhold the delivery of services, files, or necessary information to complete the service/listing with the intention of obtaining favourable reviews or extra services. Sellers are not permitted to request the removal of feedback reviews from buyers through mutual cancellations. Once buyer have completed their reviews it become publicly visible.


Payment Terms


WorkAllies Wallet


WorkAllies Wallet carries aggregated amount of your Revenue as a Seller, and Deposit or returned payments from cancelled orders as a Buyer.


Payment gateway / Payment Services Provider


Payment Services Provider(s) are entities offering payment services to both Buyers and Sellers within the WorkAllies platform. These services involve collecting funds from Buyers for service purchases, facilitating the remittance of funds, and processing withdrawals to Sellers.

WorkAllies collaborates with Payment Services Providers to collect payments from Buyers, facilitate the transfer of these payments from Buyers to Sellers, and manage funds within the WorkAllies Wallet. Our designated Payment Services Providers handle all payment services related to fund withdrawals on the WorkAllies platform.


Applicable Taxes


As the Seller or Buyer of services on our platform, you are solely responsible for any applicable local, state, and federal taxes. These taxes may include sales taxes calculated based on the retail value of the services offered and required. Users must fulfill their obligation to pay any relevant direct or indirect taxes, such as GST, VAT, or income tax, depending on their residency, location, or other applicable laws in their jurisdiction.

Sellers are responsible for paying all direct and indirect tax obligations, including GST, VAT, or income tax, as applicable based on their residency, location, or other pertinent factors according to the regulations of their jurisdiction. Sellers affirm that they currently comply, and will continue to comply, with the income tax requirements of their respective jurisdiction. It is recommended that Sellers set the price of their services on the Services page that must include all applicable taxes and charges.


Purchasing


Buyers make payments to WorkAllies when placing an order from a Seller's Service Listing page or Custom Offer, using the "Order Now" button. WorkAllies collaborates with Payment Services Providers to collect these payments from Buyers, transfer them to Sellers, and manage funds associated with WorkAllies Balances. All payment services related to fund collection on the WorkAllies platform are conducted by WorkAllies designated Payment Services Providers.

You can make purchases on WorkAllies using one of these payment methods: Credit Card, eWallet or the balance available in your WorkAllies Wallet.

Platform service fees are included during the purchase process, allowing you to review and accept the total amount due. These fees, which cover administrative costs, comprise 12% of the purchase total. Payments made via wallet funds are not subject to service fees, as these fees are charged at the time of deposit into your wallet.

Please avoid offering Sellers payment through any method other than this Marketplace, or If you're asked to use a different payment method, please notify Customer Support right away. It's important to note that if you choose to use a different payment method, you'll be sole responsible for any loss.

You consent to receive invoices and/or payment receipts from WorkAllies electronically in the form of PDF documents, delivered via email.

In order to safeguard against fraud, unauthorized transactions (including money laundering), claims, or other liabilities, payment details related to withdrawals are gathered by either WorkAllies or its Payment Services Providers. Payment Services Providers may additionally gather any other required information for the processing of withdrawal payments. WorkAllies does not have access to the payment details provided to Payment Services Providers, and such information is governed by the privacy policy of the Payment Service Provider. Please refer to our Privacy Policy for further details.

When using any payment method and/or providing payment details for purchases on WorkAllies, you confirm and guarantee the following: you possess the legal authority to furnish such information and are legally authorized to execute payments using the designated payment method(s). If you are acting as an employee or representative of an entity or individual that owns the payment method, you have been duly authorized by said entity or individual to utilize the payment method for transactions on WorkAllies. These actions are in compliance with all relevant laws.


Withdrawing Revenues


To initiate a withdrawal of your earnings, you need to have an account with at least one of WorkAllies Payment Service Providers. Your eligible funds for withdrawal will be held on your behalf in an account with Marketplace Payment Services Provider. All payment-related services, including withdrawals, will be facilitated by Marketplace Payment Services Provider.

Each withdrawal method on your WorkAllies profile can only be linked to one account. Similarly, a Payment Service Provider withdrawal account can only be associated with one Marketplace profile.

After an order is marked as complete, revenues become instantly available for withdrawal after a safety clearance period of 5 days.

Sellers have the option to withdraw their revenues using one of Marketplace withdrawal methods. To initiate the withdrawal process for your available revenue, simply click on the specified withdrawal provider.

WorkAllies reserves the right to temporarily disable a Seller's revenue withdrawal capability as a precautionary measure against potential fraudulent or unauthorized activities. This action may be prompted by security concerns, reported instances of improper conduct by other users, or the association of multiple WorkAllies accounts with a single withdrawal provider.

Withdrawals are limited to the available balance in your account. The withdrawal fees may differ based on the chosen withdrawal method.

Sellers have the option to withdraw their revenues using one of marketplace withdrawal methods. The marketplace primary currency is the US dollar. However, sellers receive their withdrawals in their country local currency. The conversion will be based on the exchange rate offered by the payment service providers.

Sellers may withdraw their revenues from closed accounts after a waiting period of 30 days, provided that full ownership verification of the account in question has been completed and subject to approval by WorkAllies. This waiting period starts from the day of the last cleared payment received in their account.

Withdrawals are irreversible and final. Once initiated, this process cannot be undone.


Chargeback


If a Buyer files a chargeback with their credit card company, bank, or another financial institution, WorkAllies will initiate a dispute on the platform for the respective order. We will then endeavor to resolve the chargeback with the financial institution. If the chargeback is resolved in favor of WorkAllies, the order and payout for the work will proceed as usual. However, if WorkAllies loses the chargeback, the amount of the chargeback will be debited from the Seller WorkAllies Wallet. In the event that this causes the Seller wallet balance to become negative, the Seller will be required to add sufficient funds to their account to continue using WorkAllies.


Disputes and orders cancellation


If a buyer needs to rectify something in an order that does not align with the service description, they have the option to "reject order", prompting the seller to revise the delivery according to the requirements mentioned in seller's services description . If the seller fails to fulfill the requirements, the buyer can cancel the order through customer service by using the (raise a dispute) button. Subsequently, the support team will review the order, and if it aligns with the seller service description, they will mark the order as completed. If not, the funds will be refunded to the buyer's wallet.

Initiating a transaction dispute or reversing a payment via your payment provider or bank goes against these Payment Terms and may result in temporary or permanent account suspension. Once a dispute is filed with your payment provider, funds become ineligible for refund, in accordance with our obligations to the payment provider.

WorkAllies, via its Payment Services Provider, retains the right and authority to cancel orders or withhold funds in case of any suspected fraudulent transactions conducted on the Site.

If an order is cancelled, regardless of any reason, the funds paid will be refunded to the Buyer WorkAllies Marketplace Wallet.

Requesting additional services from Sellers beyond the agreed requirements by using the Reject button is not allowed.

WorkAllies encourages Buyers and Sellers to resolve service disputes cooperatively through the communicating.

Completed orders may be subject to cancellation by our Support team within 7 days after being marked as complete. Please note that partial cancellations of orders are not possible; only complete order cancellations are permitted when justified.

In rare cases where it's deemed necessary, our Customer Support team may decide to cancel a completed order even after 7 days have passed after its completion. If this happens, the funds paid for the cancelled order will be returned to the Buyer’s WorkAllies Wallet by deducting the corresponding amount from the Seller’s Wallet. If the Seller's Wallet doesn't have enough funds, we'll deduct it from their future earnings.

Orders cannot be cancelled based on the quality of service provided by the Seller, provided that the service was delivered as described in the Service Listing Page. However, you may share your experience and rate the Seller's service on the Order Page, reflecting the overall level of service quality received.


Refund policy


If an order remains unfulfilled or requires to be refund, or is cancelled for any other reason, the funds from the cancelled order will be reimbursed as credit to the Buyer Marketplace Wallet. The buyer can then choose to use this funds to purchase additional services on WorkAllies or withdraw the funds. In the case of a withdrawal, the buyer must request it through customer support. The withdrawal will be processed through the same channel used by the buyer.


WorkAllies may cancel orders for reasons including, but not limited to:


Orders In Progress


If the seller is late and unresponsive for more than 24 hours, the buyer can request customer support to cancel the order.

Users engage in abusive behaviour by threatening low ratings or using order materials (such as logins or personal information) against one another.

Users provided or included materials that infringe on copyrights or trademarks as part of their requirements or the seller’s delivery.

The user is no longer active on the marketplace.


Delivered Orders


The seller uses the delivery system to extend the delivery deadline without actually providing the final service requested.

The seller fails to provide any files or evidence of work related to the agreed-upon order requirements.

The seller insists on extra payments, whether on or off the platform, by withholding the final delivery of services directly linked to the agreed-upon requirements.

The seller is delaying the final delivery of services in order to receive better ratings.

Users who misuse the "Reject Order" button to obtain additional services from sellers beyond the agreed-upon requirements.


Completed Orders


The delivered service does not match the description or requirements specified in the service listing.

The seller or buyer violates marketplace terms and condition or engages in prohibited activities.

If there is clear evidence of fraudulent activity, such as falsified work, or misrepresentation.

The delivered work includes unauthorized or prohibited content, such as materials infringing on copyrights or trademarks.

The seller or buyer becomes inactive, preventing resolution of disputes or order issues.


Refund Processing Time:


If a refund is approved by support, funds will be immediately returned to the User WorkAllies wallet for future purchases. If the buyer requests funds to be returned to their original payment method, it will take approximately 10 to 14 days for processing.


User Generated Content (UGC)


Your ability to submit or transmit any information through the Platform—including, but not limited to, text, audio messages, videos, photos, images, or any other content—will be referred to as "UGC" throughout this Agreement. All UGC you (Buyers and Sellers) submit to the Platform will remain your property. However, we are not obligated to host, display, migrate, or distribute any of your UGC, and we may choose to reject or refuse to transmit any UGC at our discretion. You acknowledge that you are solely responsible for the UGC you submit and release us from any associated liability. You understand that we cannot guarantee the absolute safety and security of any UGC.


Any UGC found to breach this Agreement or pose a risk to the Platform may be adjusted, modified, or removed at our discretion. WorkAllies does not endorse and may not verify, monitor, or limit any users or UGC submitted. You consent to the possibility that any UGC or other information could be inaccurate, unsupported, or incorrect. By submitting any UGC to our Platform, you assert and guarantee that you possess all rights to the UGC and have either paid for it or obtained permission to utilize any submitted UGC.


When you submit any UGC to us, you authorize WorkAllies with a non-exclusive, fully-paid, royalty-free, irrevocable, worldwide, universal, transferable, assignable license. This license enables us to exhibit, publicly perform, distribute, store, broadcast, transmit, reproduce, modify, create derivative works, and otherwise utilize and recycle all or part of your UGC. This license is crucial for us to share your UGC with other users via our Platform. While you retain ownership of all UGC you provide, we possess all layouts, arrangements, metadata, and images used to present your UGC through our Platform.


User Client Interactions


Our platform facilitates interactions between buyers and sellers to ensure effective communication and collaboration throughout the project lifecycle. Both buyers and sellers are not allowed to exchange personal contact details, such as phone numbers or email addresses, during their interactions on the WorkAllies platform. We emphasize the security and privacy of our users, and sharing personal contact details outside of the platform is prohibited. Users acknowledge that by sharing personal contact details, they do so at their own risk, and WorkAllies will not be held responsible for any consequences or commitments arising from such external communication. We encourage all communication and engagement to occur exclusively within the WorkAllies platform's designated channels. This ensures transparency, record-keeping, and allows us to provide appropriate support and dispute resolution. Users found in violation of this policy may face penalties, including account suspension or termination, at the platform's discretion.


User interactions and communication


  1. Users should communicate with each other professionally and respectfully. This means being polite, avoiding offensive language, and treating others with respect.
  2. Both Users should reply to messages and inquiries promptly. Proper Communication during the service helps to keeps the workflow running smoothly for both.
  3. Users should provide clear and accurate information when communicating. This means clearly stating their requirements, expectations, and any relevant details to prevent misunderstandings.
  4. Users are encouraged to communicate and exchange information solely through the platform's designated channels. This helps keep a central record of discussions, helps in resolving disputes if needed, and ensures adherence to platform policies.
  5. Users must respect the confidentiality of any sensitive information shared during their interactions. This involves safeguarding user data, trade secrets, or any proprietary information provided by buyers or other users.
  6. In the event of any conflicts or disputes between users, they are encouraged to engage in constructive dialogue and attempt to resolve the issue amicably. If necessary, users can contact our WorkAllies customer support for fair and impartial resolution.
  7. Users must Avoid participating in any illegal, unethical, or harmful activities during their interactions. This includes activities such as spamming, harassment, fraud, or any other behaviour that contravenes the platform's terms and conditions.
  8. Users are encouraged to speak up and report any concerns, issues, or violations of the platform's policies they encounter during their interactions. This helps keep the environment safe and trustworthy for everyone.


User client relationship and expectations


  1. When sellers use the WorkAllies platform, they enter into a professional relationship with buyers to provide services as agreed upon. This relationship relies on mutual respect, trust, and good faith.
  2. Both buyers and sellers should set clear expectations regarding the scope of work, deliverables, timelines, and any other relevant details. This helps ensure a shared understanding and reduces the risk of misunderstandings.
  3. Both users are expected to behave professionally and treat each other with respect and courtesy throughout their engagement. Professional behavior helps cultivate a positive working relationship.
  4. Effective communication plays a vital in the user-client relationship. Both parties should communicate regularly and promptly, sharing updates, and clarifications, and addressing any concerns or issues without delay.
  5. The user-client relationship often involves collaboration and feedback. Buyers are encouraged to provide clear instructions, constructive feedback, and timely responses to queries from seller. Sellers, in turn, should actively seek client input and strive to incorporate feedback into their work.
  6. In the event of any disputes or disagreements, both buyers and sellers are encouraged to first attempt to resolve the issue through open and constructive dialogue. If resolution cannot be achieved, the platform may provide dispute resolution through the Support Center.


Liability and disputes between users


  1. Users are responsible for their own actions and interactions on the platform. They should exercise diligence, professionalism, and follow the platform's policies and guidelines.
  2. The platform is not responsible for the actions, conduct, or quality of services provided by users. Users acknowledge and agree that any interactions, or engagements are solely between the involved parties, and the platform is not liable for any direct or indirect damages arising from these interactions.
  3. Users are advised to attempt to resolve issues through direct communication and negotiation. If a resolution cannot be reached, the WorkAllies support staff offer Support services to facilitate a fair and impartial resolution.
  4. WorkAllies platform is not responsible for any claims, losses, damages, or liabilities arising from the use of this platform We encourage users to take advantage of our rating system, our community, and common sense in choosing appropriate services.
  5. Users should Report any violations of the platform's terms and conditions or any misconduct by other users. This helps maintain a safe and trustworthy environment and enables us to take appropriate action.
  6. Users must comply with all applicable laws, regulations, and legal obligations while using the platform. Any illegal activities or violations may result in account suspension or termination.


User Account Deactivation


Grounds for deactivating or suspending user accounts


We reserve the right to deactivate or suspend user accounts on our platform under certain circumstances. These may include but are not limited to, violation of our terms of service or privacy policy, engaging in fraudulent activities, providing false information, repeated failure to meet quality standards, engaging in prohibited activities such as spamming or harassment, or any other behavior deemed detrimental to the integrity of our marketplace. We may also take such action if required to comply with legal obligations or protect the interests of our community and platform. Decisions regarding the deactivation or suspension of user accounts will be made at our discretion, and users will be notified of such actions whenever possible.


Notification and appeals process


Our notification and appeals process ensures transparency and fairness for users. If any action is taken regarding an account, such as deactivation or suspension, users will be promptly notified via email or their account dashboard. They have the opportunity to appeal such decisions by contacting our support team within a specified time frame. Appeals are reviewed impartially, considering any relevant information provided by the user. Our aim is to uphold fairness and accountability while maintaining the integrity of our platform.


Consequences of account deactivation


In case of account deactivation or permanent account closure users lose access to their account, including any associated data, transactions, or communication history. Any ongoing projects, transactions, or commitments may be disrupted or terminated. Additionally, users may lose access to certain platform features or benefits.

In case of permanent account closure, users can withdraw their funds after 30 days, but this process may be delayed if there are any unresolved disputes between the buyer and seller. Additionally, we reserve the right to impose penalties on users at the time of permanent account closure.


Intellectual Property


Ownership of platform content


All content, logos, trademarks, text, graphics, images, designs, videos, and any other materials displayed on WorkAllies are the exclusive property of Workallies or its licensors. The intellectual property rights to these materials are protected by copyright, trademark, and other intellectual property laws.


User content and rights


WorkAllies have the right to use all publicly published delivered works for marketing and promotional purposes.


Third-Party Content:


The Platform may include content provided by third parties, including buyers and sellers. WorkAllies does not claim ownership of such third-party content and disclaims any responsibility for its accuracy, legality, or quality.


Reporting Infringement:


If you believe that any content on the Platform infringes upon your intellectual property rights, please contact us at [ip@workallies.com] with relevant details, and we will promptly address the matter.


Trademarks


Any trademarks, service marks, logos, or trade names appearing on the Platform are the property of WorkAllies or its respective owners. Users may not use these marks without prior written permission from WorkAllies or the respective owner.


Infringement Notices:


If you believe that any content on the Platform violates your intellectual property rights or is used in a way that constitutes copyright infringement, please provide us with a notice that includes the following information:

  • A description of the copyrighted work that you claim has been infringed.
  • A description of the allegedly infringing content and its location on the Platform.
  • Your contact information, including email address, phone number, and physical address.
  • A statement by you that you have a good faith belief that the use of the content is not authorized by the copyright owner, its agent, or the law.
  • A statement by you, made under penalty of perjury, that the information provided in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Privacy and Data Protection


Data collection and usage


WorkAllies values the privacy of its users and is dedicated to safeguarding their personal information. By using WorkAllies, you agree to the collection, processing, and use of your personal information as outlined in our Privacy Policy.

We gather and retain information that you provide during registration, transactions, and interactions with the Platform. This information may encompass your name, contact details, payment information, and communication history.


User privacy and consent


WorkAllies use these collected information to facilitate transactions, provide services, improve the Platform's functionality, and communicate with users about their accounts and services.

Your personal information may be shared with service providers and buyers involved in transactions you initiate on the Platform. However, we do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.


Security measures and data breaches


WorkAllies employs industry-standard security measures to protect user data from unauthorized access, loss, or disclosure. However, no data transmission over the Internet is guaranteed to be 100% secure.

Users are responsible for maintaining the confidentiality of their account information, including their username and password.


Limitation of Liability


Platform Disclaimers and Warranties:


WorkAllies provides the Platform on an "as is" and "as available" basis. We do not make any warranties, express or implied, regarding the accuracy, reliability, or suitability of the Platform for your specific needs.

WorkAllies does not guarantee that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. Users acknowledge that they use the Platform at their own risk.


Indemnification of the Platform:


Users agree to indemnify, defend, and hold WorkAllies harmless from any claims, damages, liabilities, and expenses (including legal fees) arising from their use of the Platform, violation of these terms, or infringement of any rights of a third party.


Limitation of Liability for Damages:


In no event shall Workallies be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, or business interruption, arising from or related to the use or inability to use the Platform.


Modifications to the Terms and Conditions


Right to Modify Terms:


WorkAllies reserves the right to modify, update, or revise these Terms and Conditions at its sole discretion. Changes may be made for reasons including but not limited to legal compliance, operational improvements, or changes to the Platform's functionality.


Notice of Changes:


Whenever these Terms and Conditions are updated, WorkAllies will make reasonable efforts to provide users with notice of the changes. Notice may be given through notifications on the Platform, by email, or other means deemed appropriate by WorkAllies.


User Consent to Updated Terms:


By continuing to use the Platform after the revised Terms and Conditions have been posted, users acknowledge their acceptance of the modifications. If a user does not agree with the updated terms, they should stop using the Platform and may request account termination as outlined in these terms.


User Responsibilities


Accuracy of Information Provided:


Users are responsible for providing accurate, complete, and up-to-date information during registration and throughout their use of WorkAllies.

Users understand that the accuracy of the information they provide, including but not limited to personal details, service listings, and transaction details, is crucial for facilitating transactions and maintaining a trustworthy marketplace environment.


Compliance with Platform Policies:


Users are required to comply with all the terms and policies set forth by Marketplace. This includes compliance to these Terms and Conditions, the Privacy Policy, and any other guidelines provided on the Platform.

Violations of platform policies may result in account suspension, termination, or other appropriate actions.


Professional Conduct and Ethics:


Users must maintain professional behaviour and adhere to ethical standards when using the Platform. This involves treating other users and clients with respect and fairness.

Users shall not engage in any form of harassment, discrimination, hate speech, or other offensive behaviour while using the Platform.


Communication and Notifications


Communication Methods Between Users and the Platform:


WorkAllies provides a Customer Support centre and, Live Chat accessible here


Notifications of Important Updates or Changes:


WorkAllies may communicate important updates, announcements, or changes related to the Platform through various means, including email notifications, and website announcements.

Users are responsible for regularly checking their registered email address and the Platform for such notifications to stay informed about changes that may impact their use of the Platform.


Consent to Receive Electronic Communications:


By using the WorkAllies Platform, users consent to receive electronic communications from WorkAllies, including but not limited to messages, notices, and updates. These communications may be delivered via email, or other electronic means.


Users acknowledge that electronic communications are a necessary part of their interaction with the Platform and that opting out of such communications may affect their ability to use certain features.


Unsubscribing from Communications:


Users have the option to unsubscribe from certain non-essential communications, such as promotional emails. However, WorkAllies may continue to send critical service-related communications even if the user has opted out of promotional messages.


Communication Etiquette:


Users are expected to communicate with WorkAllies and other users in a respectful and appropriate manner. Harassment, spam, or any other form of abusive communication is strictly prohibited.


Contact Information:


If users have any questions, concerns, or feedback regarding communication or notifications, they can contact workallies using the contact information provided on the Platform or Email us at support@workallies.com.


Language and Translation


Official Language of the Terms and Conditions:


The official language of these Terms and Conditions is ENGLISH which govern the relationship between WorkAllies and users of this Marketplace.


Translation Disclaimer and Potential Discrepancies:


If these Terms and Conditions are translated into other languages, the translated version is provided for convenience only. In the event of any discrepancies or inconsistencies between the translated version and the original English version, the English version shall prevail and govern.


English Language Version as the Authoritative Text:


In cases of disputes, misunderstandings, or conflicts arising from translations or language differences, the English language version of these Terms and Conditions shall be considered the authoritative text and used for interpretation and resolution.


User Understanding of English Language:


By using the WorkAllies Platform, users acknowledge that they have read, comprehended, and consented to the English language version of these Terms and Conditions. Users also affirm their capability to understand and navigate the features and content of the Platform in English.


Governing Law


Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan, and you agree that the courts of Pakistan (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.